1General
1.1. These terms are an agreement between you and the Fly Angels game administration ("we", "the Operator").
1.2. The terms govern the use of the Fly Angels game in Telegram and in a web browser, the Telegram bot @GameFlyAngelsBot and the website https://flyangels.online/ (together, "the Service").
1.3. Section 8 is a public offer (Article 437 of the Civil Code of the Russian Federation) to sell digital goods for the game. By paying for a purchase you accept the offer (Article 438(3) of the Civil Code).
1.4. By starting to use the Service (opening the game, starting the bot or creating an account), you confirm that you have read and accept these terms. If you do not agree, do not use the Service.
1.5. The Privacy Policy, the Cookie Policy, the Refund Policy and the event rules we publish in the game are part of these terms.
2Definitions
- Game: the Fly Angels online game in all versions (Telegram Mini App and browser).
- Account: your game account.
- Character: the hero you create in your account.
- Virtual items: in-game currency (Magatama, Bound Magatama, coins), items, packs, cards, bonuses and anything else that exists only inside the game.
- Purchase: buying virtual items for money in the game's payment window.
3Age
3.1. The game is intended for users aged 16 and over (16+ rating).
3.2. If you are under 18, you may make purchases only with the consent of a parent or legal guardian. Parents are responsible for their children's purchases to the extent set by law.
4Account
4.1. Telegram. The account is created automatically the first time you enter the game from Telegram and is tied to your Telegram account. If you lose access to Telegram, it may be impossible to restore the game account.
4.2. Browser. A browser account is created on the sign-in page (login and password). It is a separate account and is not linked to a Telegram account. Keep your password secret. If you forget it, contact support.
4.3. You are responsible for everything that happens in your account. You may not sell, give away, rent out or otherwise transfer your account to other people, or use someone else's account.
4.4. If you notice that someone else is acting in your account, contact support at once.
5Rules of conduct
In the game, the in-game chat, the bot and support, you must not:
- use cheats, bots, macros, modified clients or other third-party software that gives an advantage (the game's built-in auto-battle is allowed);
- deliberately exploit bugs. If you find a bug, report it to support;
- sell or buy accounts, currency or items for real money outside the game;
- create several accounts to farm bonuses, invites or rewards;
- insult, threaten or harass other players or Service staff, or incite hatred on any grounds;
- send spam or ads, scam players, or pretend to be Service staff;
- post illegal content, other people's personal data, obscene or violent material;
- choose character or guild names that are offensive, unlawful or resemble the names of Service staff;
- attack the servers, interfere with the Service, hack, study or modify its code or network traffic;
- break the law in any other way.
6Penalties
6.1. For breaking the rules we may: issue a warning, restrict chat, require a name change, remove anything obtained unfairly, block the account temporarily or permanently, or restrict access from an IP address.
6.2. The measure depends on how serious the violation is and whether it is repeated. Purchases in an account blocked for violations are not refunded, except where the law requires it.
6.3. If you disagree with a penalty, contact support within 30 days. A staff member will reconsider the decision.
7Virtual items
7.1. Virtual items are not money or property. We grant you the right to use them inside the game while the account exists.
7.2. Virtual items cannot be exchanged for money, withdrawn from the game or moved to another game, account or character (except where game mechanics allow it).
7.3. We develop the game and may change balance, item properties, events, prices and the range of goods. We try to do so without devaluing purchases already made.
7.4. Free rewards (daily bonus, gifts, invite rewards, events) are granted under the rules shown in the game or the bot. We may change these rules and, if there are signs of abuse, suspend or cancel a reward.
8Purchases (public offer)
8.1. Goods. Digital goods for the game: Magatama, packs, cards and other offers from the in-game purchase window. The contents are shown in the purchase window.
8.2. Price. The final price and payment currency are shown in the payment window before you confirm. Prices on the website are for reference in rubles and approximately in tenge and may differ from the amount in the currency of the chosen payment method.
8.3. Payment. Payment goes through the methods shown in the payment window (for example, Telegram in-app payments). You enter card details only on the payment service's side; we never receive them.
8.4. Delivery. The goods are credited automatically to the chosen character right after payment, or at the next login if the character is offline. From the moment they are credited, the goods count as delivered and the Operator's obligation as fulfilled.
8.5. Purchase bonuses (for example, the first purchase double bonus) apply under the conditions shown in the game at the time of purchase.
8.6. Refunds are governed by the Refund Policy. It does not limit the rights the law gives you.
8.7. Purchases from third parties (resellers, intermediaries) are not purchases from the Operator. We are not responsible for them and may remove items obtained that way.
9Operation of the Service
9.1. The Service is provided as is. We work to keep the game stable but do not guarantee uninterrupted or error-free operation.
9.2. We carry out maintenance and updates. Where possible, we announce them in advance in the bot or in the game.
9.3. The Service depends on Telegram, hosting, communication networks and payment services, which are outside our control.
9.4. If we decide to shut the game down, we will announce it at least 30 days in advance in the bot and on the website. Purchases will be disabled from the moment of that announcement.
10Intellectual property
10.1. The game, artwork, music, texts, names and program code belong to the Operator or its licensors. You are granted the right to use the game for personal, non-commercial entertainment within these terms.
10.2. You allow us to show the character names, chat messages and other content you post to other players in the game and to check it against the rules.
11Liability
11.1. To the extent permitted by law, we are not liable for:
- interruptions caused by Telegram, hosting, communication networks, payment services or your device;
- consequences of sharing your account or password with other people;
- actions of other players;
- lost profits and indirect losses.
11.2. Where we are liable, our liability is limited to the amount you paid for in-game purchases in the last 3 months, unless the law provides otherwise.
11.3. The limits in this section do not apply where the law forbids limiting liability, including towards consumers.
12Ending use
12.1. You may stop using the Service at any time and ask support to delete your account. After deletion, characters and virtual items cannot be restored.
12.2. We may stop providing the Service to you for a serious or repeated breach of these terms.
13Changes to the terms
13.1. We may change these terms. A new version is published on the website with its date and takes effect when published, unless it says otherwise.
13.2. We announce significant changes in advance, at least 7 days before, in the bot or in the game. If you keep using the Service after the changes take effect, you accept the new version.
14Disputes
14.1. These terms are governed by the laws of the Russian Federation.
14.2. Please contact us first: through support: the /support command in @GameFlyAngelsBot (a written claim can be sent there too). We reply to a claim within 10 days.
14.3. If we cannot agree, the dispute is settled in court under Russian law. If you are a consumer, you may go to court at your place of residence.
15Contacts and operator details
- Support: Telegram bot @GameFlyAngelsBot, /support command (or any message to the bot)
- Operator: the Fly Angels game administration
If the Russian and English versions differ, the Russian version prevails.
A question about these documents? Write to support: @GameFlyAngelsBot, the /support command.