Seller: the Fly Angels game administration. Contact: support in @GameFlyAngelsBot, the /support command.
1What you buy
Fly Angels sells digital goods for the game: Magatama (in-game currency), packs, cards (such as the weekly and monthly card) and other offers from the in-game purchase window. These are not physical goods and not money: they exist only inside the game and are tied to the chosen character.
2When a purchase counts as delivered
A purchase is credited automatically right after payment. If the character is offline, it arrives at the next login. The @GameFlyAngelsBot bot tells Telegram players that the payment was received and the item delivered.
From the moment it is credited, the item counts as delivered and the purchase as fulfilled.
3General rule
Once credited, a purchase cannot be refunded just because you changed your mind, picked the wrong pack or did not spend the currency. The exceptions are the cases in section 4 and cases where the law directly gives you a right to a refund.
This policy does not limit the rights you have under consumer protection law.
4When we refund
We refund a payment if a technical failure occurred:
- You paid, but the item was not credited. We will first try to credit it manually. If that is impossible or you do not want to wait, we will refund the money.
- Double charge. If one order was charged twice, we refund the extra payment.
- Wrong amount. If more was charged than the purchase window showed, we refund the difference. If you prefer, we can refund the whole payment; the items from that purchase are then removed.
- Any other error on our side that left you without the item you paid for or gave you the wrong item.
5Deadline and how to contact us
Write to us within 14 days of the payment date:
- in the Telegram bot @GameFlyAngelsBot: the /support command, the Help → Contact support button, or just a message to the bot.
Please include:
- the order number, if you have it;
- the date and time of payment;
- the item name and the amount;
- the character name;
- a screenshot of the payment confirmation (Telegram's payment message, a receipt or a bank statement).
The more precise the details, the faster we find the payment.
6Processing time
We look into the request and reply in the same support chat within 10 days. If we need to request data from the payment service, we will let you know.
7How money is returned
Money is returned the same way you paid:
- Telegram in-app payments. The refund goes through Telegram to the same Telegram account and in the same currency you paid in, under Telegram's rules. Only the seller can issue it through Telegram; we cannot send the funds to a card or another account instead.
- Other payment services. The refund goes through the service you paid with. When the money arrives depends on that service and your bank.
8What happens to the items
When we refund, we remove everything credited by that purchase: Magatama, items, first-purchase bonuses, gifts and rewards that came with it. If they have already been spent, we may deduct an equivalent from the character's other resources or restrict purchases on the account until the matter is settled.
9When a refund is not possible
Unless the law requires otherwise, we do not refund if:
- the item was credited and you changed your mind or picked the wrong pack;
- the currency or items have already been used;
- the account was restricted for breaking the Terms of Use;
- the game changed after an update (balance, events, items);
- the purchase was not made in the game's official purchase window (for example, through resellers or intermediaries);
- more than 14 days have passed since the payment and you did not report a failure.
10Payment disputes and abuse
If you disputed a purchase that was already credited through your bank, a payment service or Telegram without contacting support, or received a refund and kept the item:
- we will remove the items from that purchase;
- purchases on the account may be restricted;
- for repeated or obvious abuse the account may be blocked.
Please contact support first: we solve almost any payment problem faster than a bank does.
11Purchases by minors
If your child made a purchase without your consent, contact support with the payment details. We consider each such case individually.
12Contacts
- Support: Telegram bot @GameFlyAngelsBot, /support command
- Seller: the Fly Angels game administration
If the Russian and English versions differ, the Russian version prevails.
A question about these documents? Write to support: @GameFlyAngelsBot, the /support command.